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Bad Customer Service - Or Just An Ass?

I would like to share a business interaction with you this morning that I just can't seem to get my head around.

A little pretext - We are testing some software that is open source with commercial support. We have purchased the supported version and wanted to ask the vendor about adding support for a certain device we wanted to monitor. (My sales ear hears "I have spent some money with you and would like to spend some more")

After going to the webpage, I could find no way to contact them other than Twitter. Odd, but I reach out through Twitter and below is the exchange...

Me: Who do I go about sponsoring a certain MIB support? Average cost?

Vendor: how much rope do I need to tie something? What is the average length?

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Not Meeting the new Best Western HSIA Standards

Help with new Best Western HSIA Standards

If your recent quality review with Best Western did not go well for your guest wifi, reach out to us and let us get your up to speed. Our fully managed guest networks and 24/7 guest support exceed all Best Western standards for HSIA.

Using top of the line equipment from Ruckus Wireless, Cisco and Valuepoint Networks, we can make your next inspection a joy. And, we can do this all for a price that won't hurt the bank either

If you would like to wow your guests, and your Best Western QA person, give us a call at 888-271-5999.

Better Signals With Ruckus Beamflex

The Smart Wi-Fi Antenna Technology That Steers Signals to High-Quality Paths.

For greater speed, fewer errors, and instant bandwidth delivery, BeamFlex offers first-of-its-kind Adaptive Antenna Technology that maximizes signal coverage, throughput, and network capacity. It delivers MIMO benefits to 802.11a/b/g/n devices, to further increase MIMO diversity gain and maximize spatial multiplexing potential—at minimal cost.

BeamFlex consists of a smart, compact antenna array with multiple elements, which can be combined in real time to form unique antenna patterns. The advanced BeamFlex system software continually learns the environment with all its hostilities and interference sources, including disruptive RF conditions, numerous communicating devices, network performance issues, and application flows. Then, it selects the optimum antenna pattern for each communicating device in real time, while actively mitigating interference and minimizing noise to nearby networks and devices.

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Why We Love The New Valuepoint Networks NC-3610 Gateway Controller!

Hotel Guest Controller
A few months back, Kharma Consulting began using the Valuepoint Networks NC-3610 as the standard guest controller in our premium managed guest network service for our hotel partners and boy are we impressed with the new unit. Enough time has now passed to get some metrics from its use in our networks.

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AAHOA Gulf Region Show in North Little Rock

Come out and join us for the Asian American HotelOwners Association (AAHOA) Gulf Region Show on December 2nd from 3pm to 6pm with reception and dinner to follow. It will be help at the Wyndham Riverfront at 2 Riverfront Place in North Little Rock, Arkansas.

We can't wait to see old friends and new faces!

Tripadvisor - Why No Wi-fi Ratings?

I know this is self serving, but we regularly read TripAdvisor reviews for guest wi-fi complaints looking for leads. With good wi-fi being so high on a guests list, why no rating category for it?

They have categories for Location, Sleep Quality, Rooms, Service, Value and Cleanliness but no Wi-fi.

It would be awesome to have TripAdvisor show me all hotels in a city with crappy wi-fi!

Join Us at the 2014 MMHLA Allied Cafe

Kharma Consulting will be exhibiting our Managed Network Services for the Hotel Industry at the Metropolitan Memphis Hotel and Lodging Association's Allied Cafe on November 19, 2014 at the Holiday Inn University of Memphis from 10am till 3pm.

See you there!
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Contact Information

Please reach out for more information on our services.

888-271-5999 toll free
Kharma Consulting, Inc.
5401 John F Kennedy Blvd., Suite I
North Little Rock, AR 72116, USA
tellmemore@kharmaconsulting.com